Work at OTA Cloud as Customer Support Specialist

OTA Cloud is a hosting and domain provider. We need someone who can take a messy ticket and leave the customer with a clear next step.

You will be the main contact for customers, and you will work next to the people who run the panels — not behind a script that never gets updated.

Responsibilities

• Handle tickets and email for hosting, domains, DNS, email, SSL, and billing
• Diagnose common control-panel issues and escalate outages with clean notes
• Keep customers informed during incidents instead of going silent
• Help accounting with invoice and payment questions when the queue needs it
• Write down recurring problems so we can fix the product, not just the ticket

Skills

• Clear written English you would send to a paying customer
• Comfort with DNS, SSL, email, and a hosting control panel
• Solid office and browser skills, including searching docs and using web portals
• Another language (Turkish, Romanian, Russian, or German) is useful, not required

Personal attributes

• Calm with a full queue and tight deadlines
• Honest when you do not know — then you find out
• Detail-oriented with names, invoices, and domain names
• Comfortable in a small, remote team

We offer

• Competitive salary in USD
• Remote-first role with EU-friendly hours
• Direct access to the engineers who run the stack
• Room to grow into billing, sales, or systems work