Distance Selling Agreement

Last updated: September 18, 2026

1. Seller

The seller is OTA GLOBAL CLOUD LIMITED, a company registered in England and Wales (company number 17466916).

• UK office — Suite 11231, 5 Brayford Square, London, United Kingdom, E1 0SG
• Türkiye office — Doğanbey Mah. 1. Doğanbey Sk. Berk İşhanı No: 1, Osmangazi / Bursa, Türkiye. Tax number 7220964764.

Notices: legal@o-ta.com. Support: support@o-ta.com.

2. Subject of the contract

We supply digital and infrastructure services described on o-ta.com, including shared and specialty hosting, VPS, dedicated servers, domain registration and transfer, SSL, proxy, email hosting, and related add-ons. The exact product, term, and price are shown at checkout and on the invoice.

3. How a contract is formed

Browsing the site is not an offer. You offer to buy when you submit an order and complete payment (or another accepted payment method). The contract is formed when we accept the order by issuing a paid invoice confirmation and beginning provisioning, or by activating the service in your client area.

4. Prices, taxes, and payment

Prices are shown in USD unless stated otherwise. Introductory and renewal prices are disclosed on the product page. Payment methods include card, bank / SEPA transfer, Apple Pay, Google Pay, cryptocurrency, and wallet credit where enabled. You are responsible for providing accurate billing details.

5. Delivery and performance

Hosting, VPS, proxy, and similar services are delivered electronically by creating or connecting the service in your account. Domains are submitted to the relevant registry after payment and any required identity or email verification. Some dedicated or manual products are provisioned during stated operations hours and may take longer than instant services.

6. Right of withdrawal

If you are a consumer and mandatory law gives you a withdrawal (cooling-off) right for distance contracts, you may request withdrawal within 14 days of contract formation, unless an exception applies. Send the request from the account used to order, or email legal@o-ta.com, and include the invoice or service identifier.

Many of our products are digital services that begin immediately after payment. If you ask us to start performance during the withdrawal period, or if the service is fully performed, a statutory right of withdrawal may be lost or reduced to a pro-rata amount for unused time. See also the Refund Policy.

7. Exceptions

Withdrawal and refunds generally do not apply to:

• Domain registrations, transfers, and renewals once submitted to a registry
• SSL certificates once issued
• Custom, reserved, or immediately consumed resources (including proxy traffic already used)
• Wallet top-ups and consumed wallet credit
• Services suspended or terminated for abuse or Acceptable Use violations

8. Cancellations after the cooling-off period

After any applicable cooling-off window, you may cancel a recurring service from the client area. Cancellation usually takes effect at the end of the paid term unless we agree otherwise. Unused time after a mid-term cancel is not refunded unless required by law or stated at purchase.

9. Complaints

Billing and service complaints can be sent to support@o-ta.com. Legal notices go to legal@o-ta.com. We aim to respond within a reasonable period during business hours.

10. Other terms

This agreement is read together with the Terms of Service, Refund Policy, Privacy Policy, and SLA. If there is a conflict about withdrawal or refunds, the more specific refund or distance-selling clause applies, unless mandatory consumer law requires otherwise.